That depends on how many rentals we have that day. Generally, we arrive 1-3 hours before the rental time begins. If we have a lot of rentals on that day, we may need to set up in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.
Rentals are fully refundable if you cancel your order at least 8 days prior to your rental date. If you cancel between 2-7 days prior to your rental you will be given a rain check that is good for 1 year..
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a certain length of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc. which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.

-Silly string is very common at kids Birthday Parties, but it is extremely damaging to the vinyl on any inflatable units. Please do not use silly string on or around the bounce house rentals.

-If reserving on a 4th of July events, make sure you keep Fireworks (INCLUDING THROW POPPERS & PULL STRING POPPERS) at least 100’ away from the units at all times. Damage from fireworks will not be covered even if you opted to add on the damage waiver option. Don’t let fire works ruin your Independence Day event..
Inflatables should never be set up on gravel yards, it will ruin the vinyl and puncture holes in the unit. The best advice if you’re in this situation is to ask a family member, or friend. If all else fails, contact your local park for a reservation.
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If you have any other questions, please feel free to call us any time at: (573) 975-7627

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